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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
2 months ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

MapleSimmer's avatar
MapleSimmer
Seasoned Ace
2 months ago

I think I had a similar issue when I installed the pack, but it everything was in the game when I went in. However I continue to have issues with repairing the game as it gets stuck at the bonus digital content for Enchanted by Nature every time I try to repair, at which point I have to do an EA app recovery to stop the repair so that I can go into my game. 

Best regards, 
Jennifer

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi MapleSimmer​ 

    Just to clarify- you are seeing the extra content for this pack in your game? You should be seeing the Lofty Leaf Pond, Luminous Mycena Lantern, and Disguised Dwelling Fairy Home. 

    • ameliapritt94's avatar
      ameliapritt94
      Seasoned Novice
      2 months ago

      I have the extra content

    • MapleSimmer's avatar
      MapleSimmer
      Seasoned Ace
      2 months ago

      Hi EA_Solaire​ yes, I am seeing the three extra items in my game. i.e. the Lofty Leaf Pond, Luminous Mycena Lantern and Disguised Dwelling Fairy Home, (though I had to search for the Lofty Leaf Pond as I couldn't find it in any categories).

      Best regards,
      Jennifer

    • E45Dodge's avatar
      E45Dodge
      New Scout
      2 months ago

      Yes, I finally got the ea app to display a "play" button and I was able to get back to my game with all the fairy extras. However, I tried doing a repair again just now and the same message came back up. 

  • AineOfMay's avatar
    AineOfMay
    Seasoned Ace
    2 months ago

    Exact same for me, I didn't notice anything until I tried repairing the game. 

  • abc278166613's avatar
    abc278166613
    New Novice
    2 months ago

    same issue here

  • MapleSimmer's avatar
    MapleSimmer
    Seasoned Ace
    2 months ago

    I did a report and my report ID is 94512b3f-7096-4320-8e45-3e9a829421cb

  • MysteMyst111's avatar
    MysteMyst111
    New Rookie
    2 months ago

    Exact same issue with my game. Everything is there when I load it, but if I repair it, I get the same message you received. 

  • MapleSimmer's avatar
    MapleSimmer
    Seasoned Ace
    2 months ago

    I just wanted to add that while the message shows that the repair is stuck on the Fairy Garden digital content, when I go in and cancel the repair of that (vs clearing the EA cache) and let it continue repairing everything else, the Enchanted by Nature pack is not included in the list of packs repaired either and the message re not owning the content actually comes up twice.  

    Best regards. 
    Jennifer

    • WvMISKAvW's avatar
      WvMISKAvW
      New Adventurer
      2 months ago

      For me, both the expansion and the bonus Garden Fairy Digital Content are listed properly in Manage Add-Ons; each are listed one time as expected.  

      Nonetheless, if I try to Repair the game, I am met with the "Game Ownership Disabled or Deleted" Error twice; click OK on the first error popup, then it pops up again so to get rid of it I have to click OK again.

      *The Repair process is choking/stalling/pausing when it gets to the Fairy Garden Digital Content file.

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