Forum Discussion

ameliapritt94's avatar
ameliapritt94
Seasoned Novice
18 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    14 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

MapleSimmer's avatar
MapleSimmer
Seasoned Ace
18 days ago

I think I had a similar issue when I installed the pack, but it everything was in the game when I went in. However I continue to have issues with repairing the game as it gets stuck at the bonus digital content for Enchanted by Nature every time I try to repair, at which point I have to do an EA app recovery to stop the repair so that I can go into my game. 

Best regards, 
Jennifer

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
18 days ago

Hi MapleSimmer​ 

Just to clarify- you are seeing the extra content for this pack in your game? You should be seeing the Lofty Leaf Pond, Luminous Mycena Lantern, and Disguised Dwelling Fairy Home. 

  • ameliapritt94's avatar
    ameliapritt94
    Seasoned Novice
    18 days ago

    I have the extra content

  • MapleSimmer's avatar
    MapleSimmer
    Seasoned Ace
    18 days ago

    Hi EA_Solaire​ yes, I am seeing the three extra items in my game. i.e. the Lofty Leaf Pond, Luminous Mycena Lantern and Disguised Dwelling Fairy Home, (though I had to search for the Lofty Leaf Pond as I couldn't find it in any categories).

    Best regards,
    Jennifer

  • E45Dodge's avatar
    E45Dodge
    New Scout
    16 days ago

    Yes, I finally got the ea app to display a "play" button and I was able to get back to my game with all the fairy extras. However, I tried doing a repair again just now and the same message came back up. 

  • SatoriReiko's avatar
    SatoriReiko
    Seasoned Newcomer
    16 days ago

    I have all of my extra content and game is there, but it tells me I cant repair the game because I dont own it.

  • mzzvixen's avatar
    mzzvixen
    Rising Novice
    15 days ago

    I would love to answer this question but I can't even play the game!

  • wioletwiolet12's avatar
    wioletwiolet12
    Rising Rookie
    15 days ago

    Where should I see these 3 things? In the Enchanted Nature District or in Construction Morality? 

  • Lau9311's avatar
    Lau9311
    New Novice
    14 days ago

    I have the same issue, and I can see the extra content for the pack in the game.

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