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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
18 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    13 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

mcoleman570442's avatar
mcoleman570442
Seasoned Newcomer
18 days ago

I just downloaded Enchanted by Nature. I opened up my game, made a new file, made a new character smoothly, but when it was time to open the world of Innisgreen, the screen was completely white. I’ve had this happen before—so I removed all cc, moved all save files and tray files to a safe spot, and then went into the EA app and chose “repair game.” Everything repaired up until the new expansion pack, in which a window opened saying “Game Ownership Not Found” (seen in screenshot below). What do I do??

  • hayleymartens's avatar
    hayleymartens
    New Novice
    17 days ago

    This is exactly what happened to me

  • kcshugaTT's avatar
    kcshugaTT
    Rising Newcomer
    16 days ago

    Same here! I preordered this 2 weeks ago. Downloaded it, created a gorgeous character and couldn't enjoy! I was able to save the character without moving her in, exit gameplay, restart Sims4 and resume from my saved Sim but still see a white screen for Innisgreen. I've tried clearing the cache, logging in and out, and no luck! I was looking forward to this all week :(

  • craftkid6000's avatar
    craftkid6000
    14 days ago

    This is my exact problem as well!

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