Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
I pre-ordered the new expansion pack but after downloading it a few issues started. I created a sim but it then wouldn't let me into the world only to show white screen. After restarting the app and my computer several times nothing has worked. Trying to repair the pack which only makes the message 'game ownership disabled or deleted' appear.
This is frustrating as I have never faced an issue like this before. I have noticed that others are also being affected too. Does anyone have a fix/ solution?
I have this exact issue too and wanted to add that i tried to repair the game and found that even though it shows all signs that i have bought the expansion and the digital content that comes with it, my EA app is telling me there's an issue because "i don't own the digital content pack".... even though i do. Perhaps you have this issue too?
Hope we both get answers.
