Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
Getting the failure to launch our fault error and also now the unable to repair game as not owned etc errors.🙅♀️🧚♂️🙅♀️
It all started with the game is ready to download and went downhill from there... now several uninstall/reinstalls, clear caches, multiple repairs, reboots of EA app, change to sys administrator and all processes tried again as sys admin. Two defrags, full sys scans, updated drivers and the dance around a full fairy circle under the full moon the game will not load, like AT ALL! 😟
I also decided hey let's just re buy it and try it from scratch, alas Nadda, Zip, Zilch! Now I have two purchased of the new expansion and yet nary a single fairy! Any added advice would be a bonus as no one seems to have any clue when we shall once again be able to Sim again. I have spent way too much money on this marvellous addiction LOL but I'm not a quitter 🤣
I was having a similar issue a few weeks ago before the 1 July update and installing Enchanted by Nature (game wouldn't load at all, repair game didn't fix the issue, etc) and managed to fix it by some extensive Googling until I came across a fix relating to how the game boots from the EA app if you have DirectX9 (I myself actually have DirectX11, but on a 2011 model Windows 7 laptop), and for some reason that fix worked and allowed my game to boot - I'll try to find the help topic that explained what settings to change within your EA app (specifically for booting Sims 4) and link it here for you if I can find it - otherwise you could perhaps try Googling for the DirectX9 fix and see if you can find what to do?
Found it!
forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/directx-11-dx11-for-the-sims-4---a-step-by-step-guide/11811172
You'll want to try the "how to force DX9" section instructions - this is what worked for me (on a similar issue to what you're having - I tried everything short of completely uninstalling and reinstalling the game and all my expansions), so it might be worth a try?
There are a lot of people having this issue EA have said they are looking into it.
