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Hyseni-L's avatar
Hyseni-L
1 year ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    1 year ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

Ghost__reaper13's avatar
Ghost__reaper13
1 year ago

It is not only on my library it shows no game at all it does not show any game available to buy also. I paid for my sub yesterday and it would find any games at all on the app

Ghost__reaper13's avatar
Ghost__reaper13
1 year ago

Please help I have bought the subscription and I am not able to use it because of this issue. If this cannot be fixed please refund my money then this does not make sense

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Ghost__reaper132 Can you please try clearing the EA app's cache:

    1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.
    • Ghost__reaper13's avatar
      Ghost__reaper13
      1 year ago

      I have tried it does not work apperantly it works only when I am connected to vpn out of my state

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        1 year ago
        @Ghost__reaper132 Could you please let us know in what region the games are not available for you and what region are you connected to via VPN?

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