Community Manager[FIXED] Missing EA Bought Games/DLCs in EA app Library - Feb. 9, 2024
ISSUE RESOLVED - Accepting as solution for visibility purposes
Hello everyone,
We are pleased to inform you that the issues previously experienced with the EA app due to the temporary outages, which resulted in missing EA games/DLCs, have now been successfully resolved. This applies whether you made your purchases through us directly at the EA.com website/EA app/Origin, or via Steam/Epic.
We recommend that you restart your device and the EA app, Steam or Epic, to ensure that everything is functioning correctly. After restarting, if you're still encountering any issues, we suggest performing some troubleshooting steps. You can clear the cache for the EA app, Steam, and Epic Games Launcher. Additionally, you may also perform a repair of the EA app.
In case you continue to experience any issues post these steps, please report it in our designated thread for the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before).
Please be aware that we are still investigating the issue of the EA app crashing, resulting in the "The app crashed unexpectedly" error. You can report this specific error in the designated thread here.
Thank you for your understanding.
This thread will be locked.
