Forum Discussion

AnetteGjendem00's avatar
AnetteGjendem00
New Novice
2 years ago
Solved

For rent download bug

I have a problem downloading the for rent expansion pack. It is just prepping and won’t start downloading. Have tried every thing that is suggested but nothing has worked. (Clearing catch, reinstalli...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @AnetteGjendem00 

    If the payment is stuck in a processing state, you'll need to get in contact with the live support team so they can review your account and billing details a bit further to see why this transaction is stuck- here on the forums we don't have access to your account information to investigate into this.

    Please contact live support from the help site here so they can take a look with you. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@AnetteGjendem00 

If the payment is stuck in a processing state, you'll need to get in contact with the live support team so they can review your account and billing details a bit further to see why this transaction is stuck- here on the forums we don't have access to your account information to investigate into this.

Please contact live support from the help site here so they can take a look with you. 

AnetteGjendem00's avatar
AnetteGjendem00
New Novice
2 years ago

What option do I press on that site? If I press the orders button I just get to the order page and no help option 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @AnetteGjendem00 

    Select EA app as your product, then Orders-> I want to check my order status and from there, you'll see the current available contact options.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 hour ago
8,882 Posts

Recent Discussions