friend list are stuck

My profile picture, status, and friend list are stuck in an endless loading screen (please find attached). Because of this, I can't see my friends online in-game, and they can't see me either. While I have no issues playing the game solo, I'm unable to play with friends anymore. I've followed every troubleshooting step, including multiple reinstalls, and have reported the issue several times through the EA app support option — but it still hasn't been resolved. Please help me fix this."