Hello everyone,Some days ago I bought myself a Key for F1 23 Champions Edition for Pre Order.As I realized I couldnt play that moment I downloaded the game. And waited for the 16.06.23 to arrive so I would be able to play the game.Today ( 16.06) I went into the EA App on my desktop and realized the game is gone. I the game downloaded on my desktop and whenever I start it it tells me someone else bought it and I dont have access.Maybe someone knows this issue and can help me out here.Thanks in advance!

@Steff1210 I don't have any other details currently. This issue is still being investigated, but we can't provide help with codes from CDKeys.

Game is gone after buying and downloading

15 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @Steff1210

Thanks for reaching out. Can you tell me where you purchased the code from?
Steff1210
3 years ago
@EA_Aljo Hey, I bought it from CD Keys.
EA_Aljo
Community Manager
3 years ago
@Steff1210

Thanks for getting back to me. We've seen this with others that have also purchased from CDKeys. This is being looked in to, but you may want to go back to CDKeys for assistance as well. They are not an authorized retailer for our games so we can't help with code issues.
Steff1210
3 years ago
@EA_Aljo Ok thank you very much for the quick help.
So to make it clear the mistake is that something is wrong with the Code and the Issue is not connected to an issue with the EA in any way.
EA_Aljo
Community Manager
3 years ago
@Steff1210

I don't have any other details currently. This issue is still being investigated, but we can't provide help with codes from CDKeys.
ChickenFooYung
3 years ago
Is there any more news on this as I spent over 70 pounds on the game and now I can’t play it!
EA_Aljo
Community Manager
3 years ago
@ChickenFooYung

This is still being investigated.
ChickenFooYung
3 years ago
@EA_Aljo Not sure it is but fair enough, I’d of hoped that one of the worlds biggest game publishers could solve what seems to be a relatively small issue but evidently not
EA_Aljo
Community Manager
3 years ago
@ChickenFooYung

I understand it seems like a small issue, but it's not. If it were, it most likely would have been resolved by now. We don't want people buying the game and then not being able to play it. Going forward though, you might want to consider using an authorized reseller of EA games.
Rushhh44
2 years ago
Is there a fix to this issue as I started downloading the game meaning the code was good but now it is gone. On the Ea website it acknowledges that I own the game but cannot find it on the app.