Game missing from my library, but I can search for it

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Application NavigationWhen did this happen? (dd.mm.yy hh:mm) 4/20/2023Summarize your bug I can't see my uninstalled Sims Medieval game under 'My Games" when I launch the app. App recovery doesn't help. It says I have 1 game under "My Games," but I can't see it. If I search for Sims Medieval, it shows up and I can download it.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Launch the app and look under "My Games." It's empty.What happens when the bug occurs? It says I have one game, but it's not even loading. It's just blank.What do you expect to see? Sims Medieval should be under "My Games."‌I can find it under search, but not on the main menu.

tr-batuhankara · Answer

same on BFBC2. Dont listed on library but with search, showing itAlso after 8 days, BFBC2 is removing store. and maybe never download/play.

ea_barry · Answer

@TR-BatuhanKara@YukiSnowChild&nbsp;

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

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Game missing from my library, but I can search for it

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