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cmmeyer079's avatar
cmmeyer079
Rising Newcomer
10 months ago

Game update stuck - couldn't connect to internet error

I am having a hard time with the new Sims 4 update. The updater gets stuck at 1 %. It then gives a message that the EA app could not connect to the internet.  I have cleared the cache several times t...
installation
mac
pc
Martin_Emma98's avatar
Martin_Emma98
Seasoned Newcomer
9 months ago

My EA app won't let me update my Sims 4. I have tried contacting costumer support twice, but they couldn't help me. It is stuck on 2% and then says I don't have any internet connection, even though everything else works on the app with internet (i.e. I could buy new packs). This has been going on for about a month now. 

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