Forum Discussion

cmmeyer079's avatar
cmmeyer079
Rising Newcomer
8 months ago

Game update stuck - couldn't connect to internet error

I am having a hard time with the new Sims 4 update. The updater gets stuck at 1 %. It then gives a message that the EA app could not connect to the internet.  I have cleared the cache several times t...
installation
mac
pc
nougatnafnaf's avatar
nougatnafnaf
Seasoned Rookie
7 months ago

I cannot get pass 2% download I have repaired game, I have cleared caches (in EA App), I have uninstalled and reinstalled the App, nothing helps, and I paid for the kit. I am on MacBook Air. I keep getting this message (and I am connected, and the EA server is fine):

 

  • nougatnafnaf's avatar
    nougatnafnaf
    Seasoned Rookie
    6 months ago

    someone please assist me - EA says I cannot get a refund?

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