Having trouble contacting support about game issues!
Case #213974487 - Cannot 'resume' my case on EA Help! Cannot see any way to speak to an advisor and increasingly frustrated!
I was having trouble starting the sims 4 on the EA app, then I was having trouble starting the EA App, I was being told to restart, so I did, several times. I also cleared the cache. I tried to repair my sims game, however, steam would not open or verify that I was not a robot. I decided to uninstall the game because I was having many issues over the past few weeks. When I went to install the game I got an error stating that I did not own the game so the install was cancelled. I do own the game.. I have owned and played this game since 2017 and it is in my games library. How could I have played nearly 300 hours on this device without owning the game?? I then deleted and re-installed the EA app only to be met with the same EA app issues and the same sims 4 download error. I would like to play my game please!
