Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
hevy75's avatar
hevy75
2 years ago

@EA_Shepard 

Hello
facing the same issue that everyone here...

I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...

Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )

Here my info :

EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago
@hevy75 Thank you so much for the info, I sent it over to the team for review.
  • hevy75's avatar
    hevy75
    2 years ago

    @EA_Shepard 

    Fyi
    Tested Flush DNS just now, still the same.
    Host FIle is all good, DNS are changed too

    About "Change TCP/IP Settings"

    Should i try with DHCP or Manual ?

    Thanks

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @hevy75 I would test both just to see what happens.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hello everyone,


        I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

        Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):

        Spoiler
        • Check for other applications that may be limiting EA app or Game performance,

        • An EA app recovery (Clear Cache),

        • Repair or verify your game files (based on which client you are launching from),
          • EA app - Repair (My Collection > Tile Dots > Repair)
          • EGS - Repair (Library > Tile dots > Manage > Verify)
          • Steam - Verify in your library.

        Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):

        Spoiler
        Connection:
        • Connection and Advance Connection Guides,

        • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),

        • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),

        • Change TCP/IP Settings,

        • Set up a Static IP,

        • Check date/time is correct in Windows,

        • Try a new Windows User Account,

        • Reset Windows Host File,

        • Flush DNS:
          • Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
          • In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
          • You should receive a message of your success as confirmation when the cache is cleared.

        Administrator:

        Thank you.

  • QBAZZ_GS's avatar
    QBAZZ_GS
    2 years ago
    @EA_Shepard I also have this problem, no matter what I do, look at all the ways to solve this problem, I can’t do anything about it, please help me solve this problem, my email is [edit: email address removed]
    • topazjones1234's avatar
      topazjones1234
      2 years ago

      I'm having this issue as well. Error EC 10000. I have tried all of these "troubleshooting" suggestions, and nothing has helped. I just want to be able to play my game and DLC that I've PAID for. So frustrated.

      • qkdm7c7herq0's avatar
        qkdm7c7herq0
        2 years ago

        Guys!!! I figured it out!! Go to settings, go to network & internet, go to windows firewall at the bottom, click restore firewalls to default. Then I just made sure to open the EA app as the administator and everything worked!

    • galiciaog1231's avatar
      galiciaog1231
      1 year ago

      i just updated my windows antivirus and it worked. check if you have a update

    • kaylab0307's avatar
      kaylab0307
      1 year ago

      guys try hotspot i tried everything also and hotspot atleast got me to play again i hope this helps!

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 hour ago
8,813 Posts

Recent Discussions