Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

EA_Leeuw

Community Manager

2 years ago

~~Hello everyone,~~

I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

~~Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Check for other applications that may be limiting EA app or Game performance,~~
~~An EA app recovery (Clear Cache),~~
~~Repair or verify your game files (based on which client you are launching from),~~
- ~~EA app - Repair (My Collection > Tile Dots > Repair)~~
- ~~EGS - Repair (Library > Tile dots > Manage > Verify)~~
- ~~Steam - Verify in your library.~~

Check for other applications that may be limiting EA app or Game performance, An EA app recovery (Clear Cache), Repair or verify your game files (based on which client you are launching from), EA app - Repair (My Collection > Tile Dots > Repair) EGS - Repair (Library > Tile dots > Manage > Verify) Steam - Verify in your library.

~~Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Connection:~~

~~Connection and Advance Connection Guides,~~
~~Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),~~
~~Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),~~
~~Change TCP/IP Settings,~~
~~Set up a Static IP,~~
~~Check date/time is correct in Windows,~~
~~Try a new Windows User Account,~~
~~Reset Windows Host File,~~
~~Flush DNS:~~
- ~~Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,~~
- ~~In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,~~
- ~~You should receive a message of your success as confirmation when the cache is cleared.~~

~~Administrator:~~

~~Check date/time is correct in Windows,~~
~~Change UAC Controls within Windows,~~
~~Try a new Windows User Account,,~~
~~Reset Windows Host File,,~~
~~Change UAC Controls within Windows,~~
~~Run the System File Checker tool and check for Windows and GPU updates,~~
~~If you are playing on a laptop, default your game to the high-performance GPU,~~
- ~~AMD Settings~~
- ~~Nvidia Settings~~
- ~~Windows Settings~~
~~Guide for Troubleshooting Graphics issues,~~
~~Install/Repair your VC++ files for the game (Microsoft VC++ Link),~~
~~Download and update DirectX,~~
~~Put your device in a Clean Boot and launch the game,~~
~~Try the Game in different Compatibility settings,~~
~~Remove any over-clocking or undervolt settings or software and check if the issue persists.~~

Connection: Connection and Advance Connection Guides, Untick the options in LAN Settings (make sure nothing is checked under Proxy Server), Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4), Change TCP/IP Settings, Set up a Static IP, Check date/time is correct in Windows, Try a new Windows User Account, Reset Windows Host File, Flush DNS: Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”, In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard, You should receive a message of your success as confirmation when the cache is cleared. Administrator: Check date/time is correct in Windows, Change UAC Controls within Windows, Try a new Windows User Account,, Reset Windows Host File,, Change UAC Controls within Windows, Run the System File Checker tool and check for Windows and GPU updates, If you are playing on a laptop, default your game to the high-performance GPU, AMD Settings Nvidia Settings Windows Settings Guide for Troubleshooting Graphics issues, Install/Repair your VC++ files for the game (Microsoft VC++ Link), Download and update DirectX, Put your device in a Clean Boot and launch the game, Try the Game in different Compatibility settings, Remove any over-clocking or undervolt settings or software and check if the issue persists.

~~Thank you.~~

ElusiveZatchmo

2 years ago

I am getting this error when trying to load Jedi Survivor on my Steam Deck. I've just about 100%'d the game at this point and haven't had this issue. Heck I didn't have this issue in the morning of this day, then suddenly when I tried to load the game in the afternoon, I keep getting this error. So, how do I report all the information you need when I'm playing the game on the Steam Deck? I'd love to figure out how to get passed this. Thanks.

Jarvillio
2 years ago
I'm also getting this issue with Frostpunk. I played it 9 hours ago and everything was fine.
Micr0isc00l
2 years ago
I am going through the same error as you and i don't know how to fix it. Someone help please
djm492
2 years ago
Same problem here. All the solutions so far have failed. From the new user making a new account to changing DNS nothing has worked. The app was working and then I was logged out and not I'm completely locked out of the app. I don't think the problem is on my computer as I have no network errors with any other program. Any other solutions would be appreciated.
DominoLuna26
2 years ago
I ran the task manager (ctrl-alt-del then task manager), sorted the table by name clicking on the top line and I terminated any programme with ea in its name (I had two EA and EA Background Service).
After, I launched EA and everything was fine
#TimeToPayDevALittleMore
7f92ca55f76b5ec
2 years ago
Maybe it is totally unrelated, but I have had problems with this since I was forced to use this awfull application.
Restaring my computer multiple times sometimes helped.
But now I don't have this problem anymore. All I changed is disable "Fast Startup" in Windows 10 for an unrelated reason.
After that, I haven't had this problem occur once this week. Maybe something to use when troubleshooting.
How To Disable Fast Startup