Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

EA_Leeuw

Community Manager

2 years ago

~~Hello everyone,~~

I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

~~Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Check for other applications that may be limiting EA app or Game performance,~~
~~An EA app recovery (Clear Cache),~~
~~Repair or verify your game files (based on which client you are launching from),~~
- ~~EA app - Repair (My Collection > Tile Dots > Repair)~~
- ~~EGS - Repair (Library > Tile dots > Manage > Verify)~~
- ~~Steam - Verify in your library.~~

Check for other applications that may be limiting EA app or Game performance, An EA app recovery (Clear Cache), Repair or verify your game files (based on which client you are launching from), EA app - Repair (My Collection > Tile Dots > Repair) EGS - Repair (Library > Tile dots > Manage > Verify) Steam - Verify in your library.

~~Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Connection:~~

~~Connection and Advance Connection Guides,~~
~~Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),~~
~~Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),~~
~~Change TCP/IP Settings,~~
~~Set up a Static IP,~~
~~Check date/time is correct in Windows,~~
~~Try a new Windows User Account,~~
~~Reset Windows Host File,~~
~~Flush DNS:~~
- ~~Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,~~
- ~~In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,~~
- ~~You should receive a message of your success as confirmation when the cache is cleared.~~

~~Administrator:~~

~~Check date/time is correct in Windows,~~
~~Change UAC Controls within Windows,~~
~~Try a new Windows User Account,,~~
~~Reset Windows Host File,,~~
~~Change UAC Controls within Windows,~~
~~Run the System File Checker tool and check for Windows and GPU updates,~~
~~If you are playing on a laptop, default your game to the high-performance GPU,~~
- ~~AMD Settings~~
- ~~Nvidia Settings~~
- ~~Windows Settings~~
~~Guide for Troubleshooting Graphics issues,~~
~~Install/Repair your VC++ files for the game (Microsoft VC++ Link),~~
~~Download and update DirectX,~~
~~Put your device in a Clean Boot and launch the game,~~
~~Try the Game in different Compatibility settings,~~
~~Remove any over-clocking or undervolt settings or software and check if the issue persists.~~

Connection: Connection and Advance Connection Guides, Untick the options in LAN Settings (make sure nothing is checked under Proxy Server), Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4), Change TCP/IP Settings, Set up a Static IP, Check date/time is correct in Windows, Try a new Windows User Account, Reset Windows Host File, Flush DNS: Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”, In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard, You should receive a message of your success as confirmation when the cache is cleared. Administrator: Check date/time is correct in Windows, Change UAC Controls within Windows, Try a new Windows User Account,, Reset Windows Host File,, Change UAC Controls within Windows, Run the System File Checker tool and check for Windows and GPU updates, If you are playing on a laptop, default your game to the high-performance GPU, AMD Settings Nvidia Settings Windows Settings Guide for Troubleshooting Graphics issues, Install/Repair your VC++ files for the game (Microsoft VC++ Link), Download and update DirectX, Put your device in a Clean Boot and launch the game, Try the Game in different Compatibility settings, Remove any over-clocking or undervolt settings or software and check if the issue persists.

~~Thank you.~~

Red_l2

2 years ago

i have been experiencing issues with the ea app ever since i downloaded it so i could play bf4. i have probably spent more time trying to troubleshoot than playing the games because of how long i have had this problem.

Information:

MIcrosoft Windows Version 22H2 (OS Build 19045.3086)

i dont know the ea app version because i cant login

Manitoba, Canada

Internal drive

SSD

i think i downloaded it about a year ago. yes it is still happening, for a long time i just gave up on trying to fix it because contacting support didn't help to fix it.

error code: EC:10000

EA app error report ID:

77dbb88a-ea17-4852-b22c-896e50c328a3

DxDiag.txt81 KB

EA_Shepard
Community Manager
2 years ago
@Red_l2 Thank you for the info. I will send it on over so that they can take a look at the logs.
Jemkatk
2 years ago
Why can't we just be allowed to use origin? Trying to download my DLC for the sims, and two of the DLC will not download no matter WHAT. No app refresh works, nothing works. I also cannot play Need For Speed hot pursuit because the EA app will NOT RUN THAT EITHER. So frustrating that we are being told what to do, and how to play our games after spending thousands of dollars. I have a 3070 card, and 32GB of ram with fiber optic internet... so not that isnt the issue either.