Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

msjdior

2 years ago

Windows version and build number - Windows 11 Build 22621.2070
EA app version - 12, 251, 1, 5504
The region you're from - United States
Are you using an internal or external drive to play your games? - Internal
Are you using an HDD or SSD? SSD
Date this issue started (is it still happening?)? Aug 6, 2023
Other error(s)? Just this EC:1000 error preventing me from using the app to access my games

I've also done a clean boot, disabled my antivirus/malware/vpns, and uninstalled and re-installed the app, nothing's worked.

DxDiag.txt126 KB

crispybread8

2 years ago

Close app open task manager and end task EA background Service

Type "Run" in the start search screen and open it.
Type "%loacalappdata%" on the screen that opens and press enter.
In the new window that opens, find and delete the "EADesktop", "EALaunchHelper" and "Electronic Arts" folders.

This worked for me.

bioras
2 years ago
Having the same issue. This is why people are leaving to Steam in droves. EA is nothing nut one issue after another. We all know everyone wants to spend hours of their tree time trying to solve the issues they pay EA to solve.