Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

EA_Leeuw

Community Manager

2 years ago

~~Hello everyone,~~

I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

~~Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Check for other applications that may be limiting EA app or Game performance,~~
~~An EA app recovery (Clear Cache),~~
~~Repair or verify your game files (based on which client you are launching from),~~
- ~~EA app - Repair (My Collection > Tile Dots > Repair)~~
- ~~EGS - Repair (Library > Tile dots > Manage > Verify)~~
- ~~Steam - Verify in your library.~~

Check for other applications that may be limiting EA app or Game performance, An EA app recovery (Clear Cache), Repair or verify your game files (based on which client you are launching from), EA app - Repair (My Collection > Tile Dots > Repair) EGS - Repair (Library > Tile dots > Manage > Verify) Steam - Verify in your library.

~~Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):~~

Spoiler

~~Connection:~~

~~Connection and Advance Connection Guides,~~
~~Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),~~
~~Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),~~
~~Change TCP/IP Settings,~~
~~Set up a Static IP,~~
~~Check date/time is correct in Windows,~~
~~Try a new Windows User Account,~~
~~Reset Windows Host File,~~
~~Flush DNS:~~
- ~~Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,~~
- ~~In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,~~
- ~~You should receive a message of your success as confirmation when the cache is cleared.~~

~~Administrator:~~

~~Check date/time is correct in Windows,~~
~~Change UAC Controls within Windows,~~
~~Try a new Windows User Account,,~~
~~Reset Windows Host File,,~~
~~Change UAC Controls within Windows,~~
~~Run the System File Checker tool and check for Windows and GPU updates,~~
~~If you are playing on a laptop, default your game to the high-performance GPU,~~
- ~~AMD Settings~~
- ~~Nvidia Settings~~
- ~~Windows Settings~~
~~Guide for Troubleshooting Graphics issues,~~
~~Install/Repair your VC++ files for the game (Microsoft VC++ Link),~~
~~Download and update DirectX,~~
~~Put your device in a Clean Boot and launch the game,~~
~~Try the Game in different Compatibility settings,~~
~~Remove any over-clocking or undervolt settings or software and check if the issue persists.~~

Connection: Connection and Advance Connection Guides, Untick the options in LAN Settings (make sure nothing is checked under Proxy Server), Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4), Change TCP/IP Settings, Set up a Static IP, Check date/time is correct in Windows, Try a new Windows User Account, Reset Windows Host File, Flush DNS: Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”, In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard, You should receive a message of your success as confirmation when the cache is cleared. Administrator: Check date/time is correct in Windows, Change UAC Controls within Windows, Try a new Windows User Account,, Reset Windows Host File,, Change UAC Controls within Windows, Run the System File Checker tool and check for Windows and GPU updates, If you are playing on a laptop, default your game to the high-performance GPU, AMD Settings Nvidia Settings Windows Settings Guide for Troubleshooting Graphics issues, Install/Repair your VC++ files for the game (Microsoft VC++ Link), Download and update DirectX, Put your device in a Clean Boot and launch the game, Try the Game in different Compatibility settings, Remove any over-clocking or undervolt settings or software and check if the issue persists.

~~Thank you.~~

cmsclp33

2 years ago

Seriously?!!!???!! YOU need ME to go through all of THIS BS just to paly the game? I am cancelling / requesting a refund for ALL ea games and will continue to spread the word on your horrible practices. Try to come home from a day and relax and it becomes and exercise in frustration. No excuse. No more "we're sorry you're having this issue" it is YOUR issue and you all need to fix it permanently. Terrible, terrible, terrible.

UPDATED - So apparently "servers are back online" or whatever... So freakin' what? It will happen again, why should I have to be "connected" to your BS to play a game I paid full price for?!?? Enough. Plenty of other things out there to occupy my valuable time. Go to the Hot Spot EA.

RodixAsfor
2 years ago
Yeah, I'm going to do the same, much more easy to ask for a refund. I bought the games to have fun, but right now I'm just getting stressed trying to solve problems related to the **** they call EA App 😕