Community ManagerHow to Fix the "You don't have access" Error in EA app - '24
Hey everyone,
We've noticed some of you are still running into the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app (exact errors shown below).
You don't have access
Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
Troubleshooting the error
If you are encountering this error, it could be due to one or more of the following reasons:
- You previously played a trial version of the game that has now expired.
- Please verify if your EA Play membership is still valid.
- You are signed in with the wrong account in the EA app, Steam, or Epic Games.
- Make sure you are using the correct account(s) for all relevant clients.
- Instead of launching the game through the partner (Steam/Epic Games) launcher, you are using a direct desktop shortcut.
- We kindly remind you to launch EA games purchased through Steam or Epic Games only via those platforms. This ensures proper synchronization of your account and entitlements.
- Check if any antivirus, anti-malware, or similar programs are blocking the game, the EA app, or Steam/Epic Games.
- It's important to understand that this scenario can also be triggered by a valid, temporary issue. When or if this happens, we will confirm this in the thread. Please see the 'Resolved TEMPORARY Outages Resulting in the Same Error' section below for further details.
Additional steps:
- Perform an EA app App Recovery in EA app.
- Open EA app menu (top left) --> Help --> App recovery.
- Perform a repair of the game in Steam or Epic.
- Launch the game from Steam or Epic.
If you have already thoroughly checked the above information and are still experiencing the error, please read further.
To help us investigate
To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
Thanks for your cooperation.
👉Still experiencing the problem?👈
If you're still experiencing the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us:
IMPORTANT: Please share an EA app Error Reporter ID here in the thread:
IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):
IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
What is the exact error that you're getting (this thread is only for the "You don't have access" error):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
❗❗Please Remember❗❗
This thread is for the "You don't have access" error in the EA app ONLY.
For the "There's a problem with your download" or "Something went wrong" error, report it here with the requested data on page 1.
There's a problem with your download
Something went wrong
For the "Games have been removed from your library" notification in the EA app, please go here and take a look at the post on the 1st page.
Resolved TEMPORARY Outages Resulting in the Same Error
(Click on "Spoiler" to reveal info)
RESOLVED Outage May 22, 2024. "You Don't Have Access" Error in EA app.
Hi all,
We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.
Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!
If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.
Thank you.
*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
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