Hey everyone,
\n\nWe've noticed some of you are still running into the \"You don't have access\" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app (exact errors shown below).
\n\nYou don't have access
\nWhether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
\n\nTroubleshooting the error
\nIf you are encountering this error, it could be due to one or more of the following reasons:
\nAdditional steps:
If you have already thoroughly checked the above information and are still experiencing the error, please read further.
\n\nTo help us investigate
\nTo help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
\n\nWe've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the \"Still experiencing the problem?\" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
\n\nThanks for your cooperation.
\n\n👉Still experiencing the problem?👈
\nIf you're still experiencing the \"You don't have access\" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us:
\n\nIMPORTANT: Please share an EA app Error Reporter ID here in the thread:
\n\nIMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):
\n\nIMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
\n\nAre you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
\n\nTimestamp when the issue first occurred (date/time):
\n\nWhat is the exact error that you're getting (this thread is only for the \"You don't have access\" error):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
❗❗Please Remember❗❗
\n\nThis thread is for the \"You don't have access\" error in the EA app ONLY.
\n\nFor the \"There's a problem with your download\" or \"Something went wrong\" error, report it here with the requested data on page 1.
\n\nThere's a problem with your download
\nSomething went wrong
\nFor the \"Games have been removed from your library\" notification in the EA app, please go here and take a look at the post on the 1st page.
\n\nResolved TEMPORARY Outages Resulting in the Same Error
\n(Click on \"Spoiler\" to reveal info)
\n\n","kudosSumWeight":9,"postTime":"2024-05-01T15:41:34.796+01:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE5MzMyN2kxQTdEMDkxRDM2QTU1REZF?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2Mzc0NWlBNDk4NUU5RUQ1NzNDNjdE?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczOWlBQjIzNDc3QzQzQUJGMkI5?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczN2kzQzU2QTdDQUI1RDM2NjQ2?revision=1\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T21:50:17.283+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-13T01:00:02.291+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":4,"currentRevision":{"__ref":"Revision:revision:7536978_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18013},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hey everyone,
\n\nWe've noticed some of you are still running into the \"You don't have access\" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app (exact errors shown below).
\n\nYou don't have access
\n\n\n
Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
\n\nTroubleshooting the error
\nIf you are encountering this error, it could be due to one or more of the following reasons:
\nAdditional steps:
If you have already thoroughly checked the above information and are still experiencing the error, please read further.
\n\nTo help us investigate
\nTo help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
\n\nWe've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the \"Still experiencing the problem?\" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
\n\nThanks for your cooperation.
\n\n👉Still experiencing the problem?👈
\nIf you're still experiencing the \"You don't have access\" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us:
\n\nIMPORTANT: Please share an EA app Error Reporter ID here in the thread:
\n\nIMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):
\n\nIMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
\n\nAre you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
\n\nTimestamp when the issue first occurred (date/time):
\n\nWhat is the exact error that you're getting (this thread is only for the \"You don't have access\" error):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
❗❗Please Remember❗❗
\n\nThis thread is for the \"You don't have access\" error in the EA app ONLY.
\n\nFor the \"There's a problem with your download\" or \"Something went wrong\" error, report it here with the requested data on page 1.
\n\nThere's a problem with your download
\n\n\n
Something went wrong
\n\n\n
For the \"Games have been removed from your library\" notification in the EA app, please go here and take a look at the post on the 1st page.
\n\n\n\n
Resolved TEMPORARY Outages Resulting in the Same Error
\n(Click on \"Spoiler\" to reveal info)
\n"},"Conversation:conversation:7536978":{"__typename":"Conversation","id":"conversation:7536978","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7536978"},"lastPostingActivityTime":"2025-02-23T18:21:17.199Z","lastPostTime":"2025-02-23T18:21:17.199Z","unreadReplyCount":238,"isSubscribed":false},"ModerationData:moderation_data:7536978":{"__typename":"ModerationData","id":"moderation_data:7536978","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE5MzMyN2kxQTdEMDkxRDM2QTU1REZF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE5MzMyN2kxQTdEMDkxRDM2QTU1REZF?revision=1","title":"image.png","associationType":"BODY","width":344,"height":103,"altText":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2Mzc0NWlBNDk4NUU5RUQ1NzNDNjdE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2Mzc0NWlBNDk4NUU5RUQ1NzNDNjdE?revision=1","title":"image.png","associationType":"BODY","width":536,"height":124,"altText":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczOWlBQjIzNDc3QzQzQUJGMkI5?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczOWlBQjIzNDc3QzQzQUJGMkI5?revision=1","title":"image.png","associationType":"BODY","width":542,"height":104,"altText":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczN2kzQzU2QTdDQUI1RDM2NjQ2?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS03NTM2OTc4LTE2MzczN2kzQzU2QTdDQUI1RDM2NjQ2?revision=1","title":"image.png","associationType":"BODY","width":1362,"height":66,"altText":null},"Revision:revision:7536978_1":{"__typename":"Revision","id":"revision:7536978_1","lastEditTime":"2024-05-01T15:41:34.796+01:00"},"ForumReplyMessage:message:7536979":{"__typename":"ForumReplyMessage","id":"message:7536979","conversation":{"__ref":"Conversation:conversation:7536978"},"author":{"__ref":"User:user:348184"},"revisionNum":1,"uid":7536979,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"subject":"Re: How to Fix the \"You don't have access\" Error in EA app - '24","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7536979"},"parent":{"__ref":"ForumTopicMessage:message:7536978"},"body":"Hello, I downloaded Star Wars Jedi Survivor about a week ago. I have been playing for a week, but when I looked today, I cannot enter the game. When I click on the game icon, I get the \"you don't have access\" error. At the same time, I can't see my game from the library.
I have an Xbox game pass account. I have access to the game. I've been playing for about a week. At the same time, I have the game installed on my computer right now. The solution suggestions on the internet did not work.
","body@stringLength":"506","rawBody":"Hello, I downloaded Star Wars Jedi Survivor about a week ago. I have been playing for a week, but when I looked today, I cannot enter the game. When I click on the game icon, I get the \"you don't have access\" error. At the same time, I can't see my game from the library.
I have an Xbox game pass account. I have access to the game. I've been playing for about a week. At the same time, I have the game installed on my computer right now. The solution suggestions on the internet did not work.
","kudosSumWeight":20,"repliesCount":112,"postTime":"2024-05-01T08:02:49.328+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7536979_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19146},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODA","node":{"__ref":"ForumReplyMessage:message:7536980"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODE","node":{"__ref":"ForumReplyMessage:message:7536981"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODI","node":{"__ref":"ForumReplyMessage:message:7536982"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODM","node":{"__ref":"ForumReplyMessage:message:7536983"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODQ","node":{"__ref":"ForumReplyMessage:message:7536984"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODU","node":{"__ref":"ForumReplyMessage:message:7536985"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODY","node":{"__ref":"ForumReplyMessage:message:7536986"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODc","node":{"__ref":"ForumReplyMessage:message:7536987"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5ODg","node":{"__ref":"ForumReplyMessage:message:7536988"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5OTE","node":{"__ref":"ForumReplyMessage:message:7536991"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NTM2OTgwLDc1MzY5OTE","hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1740556426845":{"__typename":"CachedAsset","id":"theme:customTheme1-1740556426845","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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May 22, 2024. \"You Don't Have Access\" Error in EA app.
\n\nHi all,
\n\nWe are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *\"Games have been removed from your library\" or *\"You don't have access\" error on the EA app more frequently than expected.
\n\nRecent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!
\n\nIf you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.
\n\nThank you.
\n\n\n\n*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
\nI have subscribe MS Gamepass for some months.
After a recent update for the XBox App, the XBox App change my user account by different user name (under same email address). And since then, the EA play seems to link with the changed XBox account and I cannot play EA games via the MS Gamepass anymore. I cannot open the games I used to play in EA play anymore. Can you help?
for example, when I continue to force xbox app to run FIFA23, it will open the EA play app. After some loading time, a small window pop-up and show \"You don't have access. This title may have been downloaded to your device by another user who owns the game . Log in to a different account or restart the app to try again\" (see attached screenshot). Certainly I had retry /start for both Xbox/ EA play App sometime but they still cannot solve my problem.
Thanks.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":9,"postTime":"2024-05-01T08:35:28.663+01:00","lastPublishTime":"2024-05-01T08:35:28.663+01:00","metrics":{"__typename":"MessageMetrics","views":18309},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7536978/message:7536980","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDc1MzcwMTksNzUzNzAxOQ","node":{"__ref":"ForumReplyMessage:message:7537019"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDc1MzcwMTksNzUzNzA3MQ","node":{"__ref":"ForumReplyMessage:message:7537071"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message7536980AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/ea-app-technical-issues-en/13705/1/Screenshot%20(5).png\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7537019":{"__typename":"ModerationData","id":"moderation_data:7537019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7537019":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:446487"},"id":"message:7537019","revisionNum":1,"uid":7537019,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7536980"},"conversation":{"__ref":"Conversation:conversation:7536978"},"subject":"Re: How to Fix the \"You don't have access\" Error in EA app - '24","moderationData":{"__ref":"ModerationData:moderation_data:7537019"},"body":"Same issue as everyone else with Jedi Survivor (and all other gamepass games) gone from the library.
Sent a report via the EA app
7b7e5ea3-f95b-4143-9aa7-87a4f636ac6c
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-05-01T23:32:01.995+01:00","lastPublishTime":"2024-05-01T23:32:01.995+01:00","metrics":{"__typename":"MessageMetrics","views":2428},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7536978/message:7537071","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDc1MzcwNzIsNzUzNzA3Mg","node":{"__ref":"ForumReplyMessage:message:7537072"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7537072":{"__typename":"ModerationData","id":"moderation_data:7537072","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7537072":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45"},"id":"message:7537072","revisionNum":1,"uid":7537072,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7537071"},"conversation":{"__ref":"Conversation:conversation:7536978"},"subject":"Re: How to Fix the \"You don't have access\" Error in EA app - '24","moderationData":{"__ref":"ModerationData:moderation_data:7537072"},"body":"RESOLVED Outage Apr. 30 - May 1, 2024. \"You Don't Have Access\" Error in EA app.
\n\nHi everyone,
\n\nThanks for your reports.
\n\nOur teams have shared that the services are showing signs of recovery. This should mean that the \"You don't have access\" error when trying to launch games through EA Play (Pro) for PC EA app, Xbox Game Pass Ultimate x EA Play (XGPU), or games bought via PC EA app, Steam, or Epic, has been fixed.
\n\nCould you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games appear and launch without errors? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.
\n\nLet us know how it goes.
\n\nThank you.
If you're still having trouble, reply here and include the following info:
IMPORTANT: Please share an EA app Error Reporter ID here in the thread:
\n\nIMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
\n\nAre you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
\n\nTimestamp when the issue first occurred (date/time):
\n\nWhat is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Exact same problem here. Downloaded and played Jedi Survivor yesterday. Today it doesn't show in library. Tried redownloading and get the \"this title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again.\" Am definitely in the correct account and Gamepass membership is active and linked. Have tried restarting PC, App Recovery, logging out and back in, and the 'start downloading Apex Legends' trick, but nothing is helping.
I've submitted the following report through the EA app.
9c00d44e-c245-4938-a00a-9042fef58ebf
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I have played it about 8 hours ago.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":7,"repliesCount":0,"postTime":"2024-05-01T10:59:46.316+01:00","lastPublishTime":"2024-05-01T10:59:46.316+01:00","metrics":{"__typename":"MessageMetrics","views":18620},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7536978/message:7536984","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:393163":{"__typename":"User","id":"user:393163","uid":393163,"login":"UnavengedAvo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-01T11:13:02.325+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:393163"},"ModerationData:moderation_data:7536985":{"__typename":"ModerationData","id":"moderation_data:7536985","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7536985":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:393163"},"id":"message:7536985","revisionNum":1,"uid":7536985,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7536979"},"conversation":{"__ref":"Conversation:conversation:7536978"},"subject":"Re: How to Fix the \"You don't have access\" Error in EA app - '24","moderationData":{"__ref":"ModerationData:moderation_data:7536985"},"body":"I ran into the same issue as well, I have been playing Jedi Survivor for the last few days and wanted to carry on playing today, and also got the error saying that I do not have access to the game.
I checked my EA Play account and it still states that I have a membership through Xbox Game Pass.
Edit: I checked my membership on the EA Play app as well, and it also shows that I have a membership through Xbox Game Pass.
Edit Part 2: I have also reported it via the EA Play App - 73b7654d-ac84-49cc-80ba-3a4a433eb7ae
Same issue, EA Play through XBOX Game Pass, was playing up to a few hours ago, now the game won't start, EA App says I don't have access to it, I can't add it to my library, there 's a problem with re-downloading it.
My EA Play titles got removed too from my EA Library, only bought ones remain.
No issues with accounts in XBOX Game Pass and EA Play, no issues with the link between them.
After clearing EA Apps' cache and trying to download the game, XBOX Game Pass doesn't recognize the game as installed and asks to re-install it, which fails from the EA App.
Contacted support from their chat, they acknowledged the issue and asked to keep looking here until it's resolved.
I would suggest everyone make a copy of their saves files (C:\\Users\\[UserName]\\Saved Games\\Respawn\\JediSurvivor\\)
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My EA Play titles got removed too from my EA Library, only bought ones remain.
No issues with accounts in XBOX Game Pass and EA Play, no issues with the link between them.
After clearing EA Apps' cache and trying to download the game, XBOX Game Pass doesn't recognize the game as installed and asks to re-install it, which fails from the EA App.
Contacted support from their chat, they acknowledged the issue and asked to keep looking here until it's resolved.
I would suggest everyone make a copy of their saves files (C:\\Users\\[UserName]\\Saved Games\\Respawn\\JediSurvivor\\)
I have the exact same issue as @Cyberstyx . Sad!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-05-01T22:21:59.687+01:00","lastPublishTime":"2024-05-01T22:21:59.687+01:00","metrics":{"__typename":"MessageMetrics","views":2191},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7536978/message:7537059","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDc1MzcwNjAsNzUzNzA2MA","node":{"__ref":"ForumReplyMessage:message:7537060"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7537060":{"__typename":"ModerationData","id":"moderation_data:7537060","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7537060":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:519726"},"id":"message:7537060","revisionNum":1,"uid":7537060,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7537059"},"conversation":{"__ref":"Conversation:conversation:7536978"},"subject":"Re: How to Fix the \"You don't have access\" Error in EA app - '24","moderationData":{"__ref":"ModerationData:moderation_data:7537060"},"body":"And I just noticed this has apparently ben going for over 14 hours now, how is that \"temporary\".
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I`ve read some threads, and it seems like a fairly common issue. HAve Sims 4 and som DLC`s on Steam but the game will not launch, Getting the error message \" Don`t have acccess\"- I have triied all the trouble shoting tips I can find, but nothing seem to solve the issue.
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