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EA_Leeuw's avatar
EA_Leeuw
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9 months ago
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How to Fix the "You don't have access" Error in EA app - '24

Hey everyone, We've noticed some of you are still running into the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your g...
pc
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    9 months ago

    RESOLVED Outage May 22, 2024. "You Don't Have Access" Error in EA app.

    Hi all,

    We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

    Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

    If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

    Thank you.

    Previous accepted res.

    *It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

    • For the message "Games have been removed from your library" in the EA app, click here.
    • For the error "You don't have access" in the EA app, click here.
kayserojen's avatar
kayserojen
9 months ago

Hello, I downloaded Star Wars Jedi Survivor about a week ago. I have been playing for a week, but when I looked today, I cannot enter the game. When I click on the game icon, I get the "you don't have access" error. At the same time, I can't see my game from the library.

I have an Xbox game pass account. I have access to the game. I've been playing for about a week. At the same time, I have the game installed on my computer right now. The solution suggestions on the internet did not work.

UnavengedAvo's avatar
UnavengedAvo
9 months ago

I ran into the same issue as well, I have been playing Jedi Survivor for the last few days and wanted to carry on playing today, and also got the error saying that I do not have access to the game.

I checked my EA Play account and it still states that I have a membership through Xbox Game Pass. 

Edit: I checked my membership on the EA Play app as well, and it also shows that I have a membership through Xbox Game Pass.

Edit Part 2: I have also reported it via the EA Play App - 73b7654d-ac84-49cc-80ba-3a4a433eb7ae

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