Forum Discussion

angeloc2600's avatar
angeloc2600
Rising Newcomer
3 days ago

I can't buy the games~?

Error Code: 51004, prequeled by my card not being able to be processed? I already called my bank and I have more then enough, I just wanted to take advantage of the sale going on for the "for rent" pack. oh whale :( their loss on a sale ig...

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi angeloc2600​ 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

     

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

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