I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.
Community ManagerThe window keeps crashing? Does it come with an error of some sort?
Could you try clearing your browser cache and cookies and reaching out again afterwards?
I am Korean. The 'contact us' button does not appear at the bottom, and even when I try to make an inquiry, the window keeps crashing, so I haven't been able to resolve it for almost a month now. Please help me.
Community ManagerHey tak921029,
We unfortunately can't help with refunds here on the forums. There are steps on how to get a refund in this article, but if that still isn't working then I'd recommend reaching out to our live support team via the contact us button at the bottom.
