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dRobertson2014's avatar
10 months ago

Mac EA App Update Leads to Error Code: 102...

I have updated the EA App and Sims 4 for the recent September patch, my game ran smoothly. A week ago, the EA app said it needed to be updated and restarted. Now when I load Sims 4, the mouse is greyed out and an error message is displayed.  "The game failed to load. Error Code: 102:dd85c6cd:4e2f1bc3. It is recommended that you relaunch the game.". I have even tried to restart the app, clearing the cache with app recovery, and even deleted and redownloaded the EA App.  I have since created two EA App Reports: Report ID#1: fbed586a-97cb-4624-a01a-89751a15bd39 and Report ID#2: 909f07fe-1eed-42be-a107-47682605ce12. Please fix this bug in the EA App update so I can load and play the game. 

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