Did you als performed a clean uninstall (with Revo) of the game?
If you don't perform a clean uninstall, it is very likely that there are files left on the hard drive that lead to this error.
Otherwise, it could be a problem with your account that only EA support can fix.
I followed all of the steps. Also uninstalled both EA and ME with the Revo Uninstaller.
Guess I'll have to reach out to support.
Did you find a resolution for this issue because I'm having the same issue.
Hey im having the same issue. Did you ever get a anwser?
So I contacted EA and there was an old subscription for EA Play/Xbox Live that was no longer active. They deleted it and then once I reinstalled the game it worked perfect. It is load-able in Steam now.
I put my resolution below ᵕ̈ hope it helps
