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KoolPandaz's avatar
KoolPandaz
7 months ago

Mass Effect Legendary Edition: An Incompatible Version Is Installed

For the past few days, I have been trying to play Mass Effect Legendary Edition through Steam. Every time I try to launch the game, the EA App opens and gives me the error message "Couldn't launch Ma...
pc
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 months ago

Hey @KoolPandaz when you uninstall the EA app do you reinstall it or let it install when launching game?

Darko 

KoolPandaz's avatar
KoolPandaz
7 months ago

I should also add that several years ago I had the game installed through Xbox Gamepass, but I uninstalled all of that when I acquired it through Steam. I didn't have any trouble playing it through Steam in the past. I also don't have any mods installed.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 months ago

    In your task manager @KoolPandaz close EA and EA background service and then open the EA app before opening and launching the game in Steam.

    Darko

    • KoolPandaz's avatar
      KoolPandaz
      7 months ago

      @EA_Darko I closed the EA app and background services through task manager, I also completely closed Steam that way. I opened the EA app, then opened Steam and attempted to launch the game. I got a slightly different error report this time, but the game still did not launch.

      • Kloetentreter's avatar
        Kloetentreter
        7 months ago

        I have the same problem. I also have xbox gamepass LE version installed at the same time.

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