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KoolPandaz's avatar
KoolPandaz
5 months ago

Mass Effect Legendary Edition: An Incompatible Version Is Installed

For the past few days, I have been trying to play Mass Effect Legendary Edition through Steam. Every time I try to launch the game, the EA App opens and gives me the error message "Couldn't launch Ma...
pc
technical issues
KoolPandaz's avatar
KoolPandaz
5 months ago

@EA_Darko I closed the EA app and background services through task manager, I also completely closed Steam that way. I opened the EA app, then opened Steam and attempted to launch the game. I got a slightly different error report this time, but the game still did not launch.

KoolPandaz's avatar
KoolPandaz
5 months ago

@EA_Darko Any chance on us getting some more tips? I'm grateful for the help so far.

  • holger1405's avatar
    holger1405
    Hero+
    5 months ago

    @KoolPandaz 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or EA Games folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Test.

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