Forum Discussion

KoolPandaz's avatar
KoolPandaz
9 months ago

Mass Effect Legendary Edition: An Incompatible Version Is Installed

For the past few days, I have been trying to play Mass Effect Legendary Edition through Steam. Every time I try to launch the game, the EA App opens and gives me the error message "Couldn't launch Ma...
pc
technical issues
KoolPandaz's avatar
KoolPandaz
9 months ago

@EA_Darko Any chance on us getting some more tips? I'm grateful for the help so far.

holger1405's avatar
holger1405
Hero+
9 months ago

@KoolPandaz 

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or EA Games folder is not in the list) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Test.
  • mediocre_savs's avatar
    mediocre_savs
    Seasoned Newcomer
    2 months ago

    holger1405​ 

    This did absolutely nothing for me. I've already uninstalled both EA (thrice) and ME (through steam twice). And I'm still getting the same errors. But when I uninstall ME through steam, the EA app will still not let me even download the game through the EA app either and it says "the standard edition is available through steam"

    I own the game through steam. And the fact that I'm getting this error is ridiculous. 

    • holger1405's avatar
      holger1405
      Hero+
      2 months ago

      mediocre_savs​ 

      Did you als performed a clean uninstall (with Revo) of the game?

      If you don't perform a clean uninstall, it is very likely that there are files left on the hard drive that lead to this error.
      Otherwise, it could be a problem with your account that only EA support can fix.

      • mediocre_savs's avatar
        mediocre_savs
        Seasoned Newcomer
        2 months ago

        holger1405​ 

        I followed all of the steps. Also uninstalled both EA and ME with the Revo Uninstaller. 

        Guess I'll have to reach out to support.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,981 PostsLatest Activity: 2 years ago