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Highlanderqp's avatar
Highlanderqp
Newcomer
4 hours ago
Solved

Missing Battlefield 6 in library

I am creating this forum post under "EA app Technical Issues & Bugs" but if it should be created somewhere else, please do let me know. TLDR: I've bought Battlefield 6 via the EA app and have bee...
bug
ea app functionality
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    2 hours ago

    Hi Highlanderqp​ ,

    Thanks for the detailed post. I understand how frustrating it is to buy Battlefield 6, play it, and then suddenly not see it in your EA app library after moving to a new PC.

    That said, issues with missing purchases, entitlements, order history, and account access can’t be investigated or resolved in public forums. We’re not able to verify account ownership, review purchases, or check support case details here.

    Since you can still see the matching purchase history on your EA Account and you’ve already tried restarting, clearing the EA app cache, and logging back in, the best next step is to continue with EA Help through your existing case and ask them to review the entitlement/order on the account.

    I'll leave the thread here as guidance, but this will need to be handled through EA Help rather than the forums.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 hours ago

Hi Highlanderqp​ ,

Thanks for the detailed post. I understand how frustrating it is to buy Battlefield 6, play it, and then suddenly not see it in your EA app library after moving to a new PC.

That said, issues with missing purchases, entitlements, order history, and account access can’t be investigated or resolved in public forums. We’re not able to verify account ownership, review purchases, or check support case details here.

Since you can still see the matching purchase history on your EA Account and you’ve already tried restarting, clearing the EA app cache, and logging back in, the best next step is to continue with EA Help through your existing case and ask them to review the entitlement/order on the account.

I'll leave the thread here as guidance, but this will need to be handled through EA Help rather than the forums.

Highlanderqp's avatar
Highlanderqp
Newcomer
2 hours ago

Hi EA_Leeuw​,

Thanks for replying.

I have already contacted EA Help and the help ends with:
"Your report has been logged for investigation. If this is identified as a known issue, updates may be shared in-game and through our official social channels."

Which is rather funny since I cannot even access the game anymore.

I have proof of purchase for a game that "magically" disappeared from my library.

So I am kinda at a loss here since the official EA Help cannot seem to help me.

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