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ethanlevv's avatar
ethanlevv
2 years ago
Solved

Origin stopped working, and I can't log into my Origin account on the EA app.

I had an Origin Account with a few games in it, and I haven't used it in a long time, over a year or so. Today, I decide to play SimCity, a game I own on Origin. I open it and it gives me an error, a...
bug
mac
pc
  • voteDC's avatar
    voteDC
    2 years ago

    I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @ethanlevv,

In order to access and play your games, you'll need to sign into the same account that your content was originally purchased on. When you try to sign into the EA app with those older account details, what's the exact error message you're getting? 

  • ethanlevv's avatar
    ethanlevv
    2 years ago

    Hello @EA_Solaire,

    It just says that the information is incorrect, as if the account does not exist. I know it is correct because I wrote it down over a few years ago, and it would work back then. If you are referring to Origin, it gives me error code 20:403. I went to help articles that talk about the error code, and they say to update Origin. For some reason, I can't update Origin. Picture provided: 

    • voteDC's avatar
      voteDC
      New Vanguard
      2 years ago

      I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

      • ethanlevv's avatar
        ethanlevv
        2 years ago

        I'll try that

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