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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Bagel7,

Sorry to hear that you're still experiencing the issue.

Could you please attempt to repair the EA app and see if the problem continues? If it does, please create and share an Error Reporter ID in this thread, along with the EA app logs. This will allow our teams to delve deeper into possible reasons behind this issue.

Thank you.

Bagel7's avatar
Bagel7
2 years ago

Unfortunately, the problem still persists after attempting to repair the app.

Error Reporter ID: 4194aadd-b809-4671-addd-0bb88d0671e2

Logs are attached.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @Bagel7, thank you, I've shared the info with the teams in the hopes they can find a potential cause as to why you're still encountering this error.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Bagel7,

    A small follow-up; it looks like the EA app crash you're experiencing is potentially related to outdated or corrupt video drivers, like the AMD or Nvidia graphics drivers. Do you perhaps know what kind of GPU you have in your system, or could you perhaps share a DxDiag of your system?

    How to gather information on your PC using DxDiag: https://help.ea.com/help/pc/how-to-gather-dxdiag-information.
    • Bagel7's avatar
      Bagel7
      2 years ago

      GPU: NVIDIA GeForce RTX 4070

      GPU driver version: 31.0.15.5152

      DxDiag is attached

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago
        @Bagel7, thanks. Do you have the most recent Nvidia drivers, of Feb. 13, 2024, installed? They're version 551.52.
  • QuantumNomad's avatar
    QuantumNomad
    8 months ago

    BF 2042 crashes a few minutes after launching, I re-installed the game and verified the files but I still encounter the same problem!, any ideas?

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