Forum Discussion

moranag94's avatar
moranag94
Rising Novice
17 days ago
Solved

"pricenotfound" error for players trying to purchase Sims 4 DLC

I’ve been trying to purchase content for The Sims 4 through the EA App on my PC, but every time I try, I get the following error: “We had some trouble processing your request. Try again a little lat...
bug
error code
pc
purchase issue
  • EA_Solaire's avatar
    EA_Solaire
    9 days ago

    Hey all,

    This issue should now be resolved- you should be able to purchase these packs normally again in the EA app.

    If you're still seeing any purchase errors, please let me know so we can continue to investigate. 

moranag94's avatar
moranag94
Rising Novice
16 days ago

951bf908-b6e4-4ba4-a3ff-96b980ff98aa

this is the report id, clearing cache not help, and i notice this is happen in more kits also.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
14 days ago

moranag94​ 

Are you seeing this with all Kits, or only a specific few? 

  • moranag94's avatar
    moranag94
    Rising Novice
    14 days ago

    specific few, for example  secret sanctuary

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