Forum Discussion

Rising Newcomer

1 year ago

Prime Gaming Content claimed in 2021 on Origin not in EA Library

See title, I redeemed Battlefield V and Battlefield 1 both in the summer of 2021. I can provide proof of this to an EA tech who is able to assist. Looking to re-add both titles to my library.

technical issues

EA_Pulsar

Community Manager

1 year ago

Hey @xsmokeythebear

If you use multiple accounts, please log out and make sure that you log in with the correct email address.

We cannot see your account history, but if you need more help with finding your game, please follow this article on our website.

Find games that are missing from your Library

Feel free to contact our support team if you need more help.

xSmokeyTheBear
Rising Newcomer
1 year ago
Thank you for the response, I have attempted logging out and uninstalling + reinstalling but neither fixed my issue.
I still see neither game in my library, however I see another game that I did redeem in 2022 from Prime Gaming, STAR WARS Jedi: Final Order.
This game has always been my library, since I first reported the issue.
I was informed to purchase an EA Plus subscription to "access" these games, but I already own them.