Re: can't download the sims 4, stuck on "preparing".

i have been battling the same thing for a month, I have spent the last 4 weeks just trying to get past verifying my account through emails with EA, And every day i would do what they would suggest and nothing.

Last night i had a thought and i clicked on one of my expansions "Get to work". and in order for GTW to download it needs the base game so it startled to install the base game and then the rest of my DLCs installed with no issue.

I hope it works for you as well,