Forum Discussion

jayceedenton's avatar
jayceedenton
4 years ago

Re: Can't Unlink Xbox Account From EA Account

To those reading this thread, don't despair, there is hope!!

After I spoke with EA customer service and had my case closed, I eventually had a 2nd-line service agent get in touch with me via email. These 2nd-line agents are a more advanced level or problem solver, with more powerful tools available to them.

They were able to send a message to my Xbox gamertag with a secret code, to verify my ownership, then forcibly unlink this gamertag from the deleted account. I was then able to link the gamertag to my new (proper) EA account.

I'm not sure if it was me completing the customer support satisfaction survey that caused them to reach out. Maybe if you are in the same position and EA Customer Support cannot help you, try asking them to get a 2nd-line support agent to contact you.

4 Replies

  • FusingAverage's avatar
    FusingAverage
    4 years ago

    I am so glad to hear there's a potential way out of this!

    I have contacted support several times and filled out the satisfaction survey each time and have not been reached out to yet.

    I have asked for a second level of support and they refused to put me in contact with them.

    I guess I have to keep trying.. 

  • dr_alexmoody's avatar
    dr_alexmoody
    4 years ago

    Well this didn't work for me..

    I have access to everything and also deleted an old microsoft to ea connection at https://account.live.com/consent/Manage.

    I also had an EA advisor help me out. Among other things like telling me to install Origin and resetting my password, he sent me an email "Verify ownership of your EA Account" containing a one-time code.

    I still can't connect my XBOX Account to my EA-Account (gonna open a new thread).

    EDIT:

    Opened a new thread to concern this: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Can-t-link-XBOX-to-EA-Account/td-p/11543621/

  • Beall7's avatar
    Beall7
    4 years ago

    Same issue, except I use the same email for everything and there is an old EA account I made using a non-existent aol email that I originally linked my xbox account. I definitely need second line support.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Going to lock this thread as there is nothing more that we can do to assist with these issues on AHQ.


    Darko 

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