Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 16.04.23 04:27
Summarize your bug I went to go play my sims 4 game only for it to say I don't own it on my account. I've restarted the app and cleared my cache. even says ive spent 430 hours of playing on my account. only difference is i just re downloaded the EA/origin app. I have ALL of the receipts of buying the games and packs in my email attached to my account. Even tried launching it from the files bin.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try to play it if you own it
What happens when the bug occurs? i cant open the sims 4
What do you expect to see? to play a game i literally own???

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I went to go play my sims 4 game only for it to say I don't own it on my account. I've restarted the app and cleared my cache. even says ive spent 430 hours of playing on my account. only difference is i just re downloaded the EA/origin app. I have ALL of the receipts of buying the games and packs in my email attached to my account. Even tried launching it from the files bin.