Re: EA app Not Opening, X Icon Error on Win7 Since Dec. 2023

It still doesn't work.

I have windows 10, fully updated. Still it gets the same error notification box with the cross in it. Never experienced these problems with Origin, only after the updating to the new launching server. So sad, also so dissapointing that the problem still isnt fixed after a whole year (looking at the threads)

Hey @EA_Leeuw,

My Visual Studio is already updated. EA App still doesnt work...

@EA_Leeuw,

I was reading the logs trying to understand something in the meantime and I found this.

"Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH."

My OpenGL is 3.1, DirectX is 11, and I checked if this files mentioned above are in Program Data files. Only d3dcompiler_*.dll is missing. Is it related to the problem? Hope this can help to the final diagnosis.

Did they help with the logs you provide them?

@Goliath_GRE Not yet.. I'm still waiting for a response about the logs. Just this preliminary solution for Visual Studio, that didnt worked

We have received feedback from some of you that reinstalling the VC Redis packages didn't work as a workaround. The teams will continue to investigate the issue.

i can't open my ea app, the app recovery, the app updater or the error reporter; they all come up with a grey box with no writing and just a red x. Tried doing all other steps such as cache etc but NOTHING has worked. Obviously extremely frustrating at the fact we've spent so much money on games and expansion packs that we can't even access to play! PLEASE fix this!

UPDATE

I installed Steam and as sims 4 is free to download i was able to get the game to open without EA Desktop (still needs to be installed though)

I'm currently trying to work out how to get my DLC to work? on the main menu of the game it shows all the packs etc that i own however they are not in live mode, i'll feed back more info when i work it out!

Does anyone have updated the ea app since it crashed?or still it hasnt given a new update.My only hope is a new update for the ea app maybe can fix it.

No new update yet. The app still don’t work.

I updated my EA App through EA Updater (which still works, oddly). The App was updated to version 13.96.0.5609 according to command prompt, but it still doesnt work... It's been a month without a solution.

I already update the app also from the ea updater successful but still the app doesnt working. Where is the EA guy what a * app with origin never had an issue.

Hi all,

The teams are still looking into this issue. If/when there is an update available that we can share, we will do so as soon as possible.

Thank you.

Hey @EA_Leeuw 

I just checked if Windows has any updates, I updated it and now EA App worked again!! I don’t know what specific update is, but I think that after KB4539601 was installed, EA App started to work again. 

At last fixxed also after a month.I try to update them earlier nut the searching for update took for ever and i guess that nothing found so yesterday i press search update and leave it as long as it can ask so it took 15 minutes to show me updates so all fine .See you at the battlefields guys.

Thank you! This worked for me! I was locked out for months!