Forum Discussion

Re: EA APP "Temporarily Lost Connection" Error after login, 100% of the time.

So, it's been about a month that I've had this issue and got no reply from any of the technical support people here...

Well, nevermind.

I managed to finally fix the issue while fixing another issue (discord not updating) when Discord's technical support people talked me through where to look for potentially corrupted Drivers, and found the problem.

If you're using Kaspersky as an antivirus, their VPN service has a driver called kaspersky security data escort adapter #2 That seems prone to randomly getting corrupted even if you never use the VPN at all (and reinstallation doesn't fix it), and somehow THAT interferes with only some software connecting to the internet, one of which is EA's App.

Having forcibly disabled that part of the software since I never use the VPN anyway, NOW the app actually works.

Thank you to Discord's Technical support team for their prompt response that helped me fix the issue for me.

4 Replies

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,317 PostsLatest Activity: 34 minutes ago