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Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

  • Windows version and build number - Windows 11  Build 22621.2070

  • EA app version - 12, 251, 1, 5504

  • The region you're from - United States

  • Are you using an internal or external drive to play your games? - Internal

  • Are you using an HDD or SSD? SSD

  • Date this issue started (is it still happening?)? Aug 6, 2023

  • Other error(s)? Just this EC:1000 error preventing me from using the app to access my games

I've also done a clean boot, disabled my antivirus/malware/vpns, and uninstalled and re-installed the app, nothing's worked. 

2 Replies

  • Close app open task manager and end task EA background Service

    Type "Run" in the start search screen and open it.
    Type "%loacalappdata%" on the screen that opens and press enter.
    In the new window that opens, find and delete the "EADesktop", "EALaunchHelper" and "Electronic Arts" folders.

    This worked for me.

  • bioras's avatar
    bioras
    2 years ago

    Having the same issue. This is why people are leaving to Steam in droves. EA is nothing nut one issue after another. We all know everyone wants to spend hours of their tree time trying to solve the issues they pay EA to solve.

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