EA_Leeuw
Community Manager
2 years agoRe: How to fix Error Code EC:10000 or EC:10500 in EA app?
Hi all,
We would like to highlight the following:
If you continue to experience the issue
If you continue to experience the issue, please provide the following details:
- Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
- EA app version (EA app > Top-left Hamburger Menu > About),
- The region you're from,
- Are you using an internal or external drive to play your games?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)?
- Other error(s)?
- If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
- Please share a DxDiag,
- IMPORTANT:
- Please share an EA app Error Report ID here in the thread. Steps can be found here on how to generate this ID.
- If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
- Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.