Re: Nobody Can Launch Their Games Since Forced Client Change Over

So it works for Dragon Age Inquisition but is still bugged for The Sims 4.

EA, do something or put out a statement anything?

24 hours later No response or solution.

Also installed EA app onto a completely different computer and still the same dialog boxs " game need permissions and game failed to launch error our end etc" 

I posted in another thread. Called customer support and apparently they are aware and working on it. Asked if there was an issue tracker or bug report that I could follow and I was told to check these forums. So it is up to us users to monitor progress. Unbelievable! 

No public statement or timetable for a fix. Unreal that a gaming corporation can fail this hard and can get away with treating its customers this way. 

Before the switch, starting Mass Effect Legendary was:

1) Double click on my desktop icon for the launcher.

2) Origin flared up and went away at once and on its own.

3) After 3-4 seconds the Launcher appeared in the window bar

4) After another 2-3 Seconds the Launcher popped up and I could start MEx:LE

Total: 6-8 seconds

Now, after the forced installation of the EA desktop app, it looks like this

1) Double click on my desktop icon for the launcher

2) EA desktop app pops up after 5-10 seconds. Big window I absolutely do not need right now, I am starting a game, for heavens sake!

3) I instantly close the app, as I do not need it. Really. Why do I have to bother?

4) Another 45-60 seconds (FORTYFIVE to SIXTY, YES!) later the Launcher pops up and I can start MEx:LE

Total: 50-70 seconds

Are You Kidding Me? What the heck is that?

btw: The record I had to wait until the Launcher appeared so far was almost 3 Minutes.

got this answer from the twitter support page

Hi there, thanks for reaching out to us. This is an issue we're already aware of and we're currently looking into this to find out what's happening. Hopefully, it should be fixed soon I recommend keeping an eye on our Twitter for any updates on this. Thank you for having patience with us while we investigate this. Please do let us know if you need help with anything again in the future. Have a lovely day and stay safe! -Connie

fyi, I found out what takes so long to start the Mass Effect Legendary Launcher: Cloud check

I manipulated a few save games, copied from ME2:OT to make them work with the new mod layout I have.

After waiting for almost a minute, a popup appeared that the cloud data can not be loaded, and that I might continue with local data. Then, after continuing with local, the launcher instantly started.

So, while the origin client always popped up instantly letting me choose whether to use local or cloud data, the EA Desktop App needs ages to do its checks, and then comes up with a totally confusing message? Weak.

Gotta say when they say they are working diligently to solve it, is a joke I have been requesting help for over a year as each and everyone of my games (29 in all) stopped working. The only thing they are diligently doing is ignoring us.

I can't launch my Sims 3 game as it says there is an error on their part that caused my launch to fail ☹️

This is why I prefer Steam.  Sigh.  If only they had C&C and Nox.

Lately I can't even get the EA app to load up???

Does anyone know how to go about loading up a game (Sims 4) without using the app?

Ive tried every path mentioned on google and it never works,Seems to work fine in other countries,Not merica lol

I am having the same problem. Forced into EA App and now nothing in my library will run. I get a message saying the problem is on their end, try again later. The error reporter is telling me the same thing. Origin worked just fine. I am just now looking into this but it appears this has been an issue for months. Let me reinstall Origin so I can play. I always played offline anyway.

it doest fixed even now, 2 years gone from your message