Re: [Steam] - Dragon Age Inquisition won't launch with EA app

Clean boot I already tried to no success. Safe Mode I couldn't get the EA App to launch.

Making an entirely new Windows account did actually work, I got the game loaded no problem.

Not the most ideal solution... but I guess if I can't find the problem I could just have a second account solely for playing Dragon Age haha

@F4celessK1ng I am glad to hear that a new Windows account works. Not ideal no. That means that the other one has registry issues. 

I would start with a repair of Windows and a repair of the HDD/SSD as well here

Once that is completed, I would do this too

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click fix all
• Do not back up files

@EA_Shepard Sorry, took me ages to get around to doing this.

your hyperlink doesn't seem to be working, but I did a repair of Windows and the registry clean up.
I scanned my hard drives and they came up as all good. So I was hesitant to do much at risk of losing data.

Still the same with Dragon Age I'm afraid.

Ccleaner user for several years here, I even paid for it! Registry cleaned, problem persists. No error message, the game simply does not launch.

Hey, can yall try the following for me? This may have been done but I need a count of those who have tried.

• Uninstall and reinstall the EA app. This should grab the latest live version (which should be12.186.0-5443-3f8e6ca92 (68361-9a00e0cf66)), which will allow Steam games to run as admin if you use Steam
• If you prefer not to do that, you can stay on this version, you need to not run DAI as admin, which can be done with the following steps:

1. Right-click on DAI in Steam and select "Properties"
2. In the game properties window, navigate to the "Local Files" tab, then select "Browse"
3. In the DAI install directory, right-click on "DragonAgeInquisition.exe" and select "properties"
4. In the exe properties window, select the "Compatibility" tab, then uncheck the box for "Run this program as an administrator". DAI should now be launchable from Steam with this version of the EA app.

Did it already, but I reinstalled the newest EA App just to be 100% sure. No change.

No change. It might help if installing the app to the same drive as the games was possible. It might not, I don't know.

@Wulfypants42 @F4celessK1ng  When you tried the steps I posted yesterday, did anything change at all? Any different errors, crashes, or anything happens?

Same thing happening.
No error, No start.

@F4celessK1ng Okay, I updated the team and let them know that the steps they provided had not worked for everyone.

@EA_Shepard 

That's all I can ask for at this point, I feel we're out of options. Thanks for troubleshooting.
Unless you come back to us with a new fix, or an update to the EA App fixes it, I'll just have to tough out using a new Windows user to play Dragon Age, but at least I can play it.

You need to whitelist the games folder to your antivirus program since they seem to get jumpy when it comes to DA Inquisition Launching. (something to do with keep I think)

The problem is obviously specific to Dragon Age Inquisition, since I currently have installed (and I'm able to launch and play) all these games on steam:
Mass Effect Legendary Edition
Mass Effect Andromeda
Lost in Random

But when I try to launch Dragon Age Inquisition, EA App opens and then closes, and the game doesn't launch.

@F4celessK1ng I get it. These are some of my favorite games which is why I love supporting them. From what others have said though, there are a few issues here

The new Windows account works - so either permissions-based or a registry issue.

Whitelist game (or folder) - permission-based or security-based like antivirus.

When see these errors I always start with those troubleshooting steps as some work but at the same time, other steps work for other players.

If my antivirus was blocking the game, it would let me know (as it always does when it blocks something). It is not my antivirus.
I use kaspersky by the way.

There was no change in how it presented, exactly the same as the others. EA app flashed a couple of times and then ... nothing. Doing the unnecessary steps of making a whole new email so I could make a whole new account worked. The game launched just fine. I'm glad you guys are actively talking with us about it, at the very least. It makes me less hesitant to look forward to DA: Dreadwolf.

@DarthAlpharius everything is whitelisted but Origin isn't the issue, the new EA app is. It was far from perfect but at least the game launched with Origin.

@Nyakuya Iy's not just Inquisition. This forum has multiple threads concerning other games that also mysteriously stopped launching properly when they forced everyone to change to the new app. Most notably Inquisition and some of the Star Wars games.

You are right. After you said that I tried launching Jedi Fallen Order and It won't launch either.

(cm edit - removed language)

I will update what I said.
I can launch
- Mass Effect Legendary Edition
- Mass Effect Andromeda
- Lost in Random

I can not launch
- Jedi Fallen Order
- Dragon Age Inquisition

Again, if kaspersky blocks something, it tells you. It always tells you. Since that didn't happen with dragon age inquisition nor jedi fallen order, then it didn't block those games.

Also, disabling software that may conflict with a game is the first thing I do when something doesn't work. So yes, I disabled it along with msi afterburner, nzxt overlay and some other stuff running in the background. But that of course didn't change anything.

Well since you throwed the first stone I will throw the second.
I also downloaded it by torrent to check if the problem was the game or the EA App. To no one's surprise, it was EA App, because the torrent downloaded game worked perfectly.