EA_Solaire
Community Manager
3 years agoRe: unknown error when updating sims 4
Hi there @larissebraat,
Let's try the following steps to get this error cleared up for you:
- Clear the cache for the EA app
- Run the EA app as an administrator
- Uninstall and reinstall the EA app
- Run a repair on The Sims 4
- Check for any background applications blocking the update
- Run a clean boot on your PC and try installing the update in a clean boot state
Keep me posted on how this works for you!