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10 Replies


  • @EA_Illium wrote:
    @SteltekOneDo you have Apex installed via EA App or Steam?

    I have Apex installed via EA App. (The 'View Properties' menu also isn't available for any other game I install via EA App.)

  • Frozenoulis's avatar
    Frozenoulis
    Rising Vanguard
    4 years ago

    Close ea application.

    Go in %AppData%

    Open the Local folder.

    Go in EADesktop folder and delete cache folder and QtWebEngine folder.

    restart your machine and login in ea app.

    This seems to me that is a cache problem.

    Please keep in mind that i am a simple user and you take the responsibility but i made this steps to myself without ill effects.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @SteltekOne Thanks for the update, when you have a moment we can also try the following. 

    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Try these steps to make sure there aren't any other programs limiting performance

  • @EA_Illium wrote:

    Hi @SteltekOne Thanks for the update, when you have a moment we can also try the following. 

    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Try these steps to make sure there aren't any other programs limiting performance

    Hello,

    • As referenced in my original post, "App Recovery" was among the things I had already tried before reporting the issue. It does not resolve the issue. (Neither did completely uninstalling and re-installing the EA App.)
    • I am not running any particular virus scanner or firewall other than the Windows built-in ones. Disabling these had no effect (the menu item is still missing).

    Close ea application.

    Go in %AppData%

    Open the Local folder.

    Go in EADesktop folder and delete cache folder and QtWebEngine folder.

    restart your machine and login in ea app.


     Tried this, but it also did not resolve the issue.

  • SteltekOne's avatar
    SteltekOne
    4 years ago

    I just tried this on my laptop, and the problem is exactly the same there! That's two separate PCs having this issue now.

    Error report: 4fb5bc36-8fe3-4fb6-891b-e19d005d269e

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @SteltekOne What version of the EA App are you currently on? ( You can find it by hitting the top left 3 lines >  About > take a screenshot

  • Anonymous's avatar
    Anonymous
    3 years ago

    LEVEL DOWN FOR HACKING ME 3 TIMES IN 1 WEEK TRYING TO HACK MY BANK ACCOUNT -1 BILLION BECVAUSE FIFAS A JOKE YOU CANNOT GET A PROPARTIES PAGE TO REPAIE AND LAUNCH OPTIONS ON EA APP YOU ANGER US ON PURPOSE DO 1

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