Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago
Solved

[Resolved] Unable to launch The Sims 4 in EA App after moving from Origin

Hi everyone,  We're currently looking into some reports that The Sims 4 will not launch in the EA App after accepting the prompt to move over from the Origin client. In the meantime, we've heard ...
bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hey all, 

    This issue had a fix released on the backend last night that resolves the specific issue that was occurring for players who could no longer launch The Sims 4 after moving from Origin to the EA app. 

    At this time if you cannot launch The Sims 4 on EA app, please fully exit the app by ending the EA and EA Background Service processes in the task manager, then relaunch the EA app and try again. If you still cannot launch The Sims 4 please run an EA Error Report and provide the Report ID in a new thread. 

    Thanks!

77bmeagher's avatar
77bmeagher
3 years ago

Has there been any update to this issue?  I did not choose change from Origin to EA App, it was just changed when I tried to play my Sims4 game...now I cannot play at all.   I've never had issues with updates in the past, but this time it's telling me I need 19+GB of space....why does it need so much space this time?????

There was a suggestion on twitter about uninstalling and reinstalling something...it didn't specify what...Sims4? EA App?...regardless...I wouldn't know how to do that anyway.  And If I could, would I be kicked back to the base game or would all of the content I had accumulated still be there?  

Help would be appreciated...not the "Me Too" badge I earned moments ago.

77BMeagher

  • charluvsuu's avatar
    charluvsuu
    3 years ago
    @77bmeagher i made a post on this, I'm still awaiting a response myself! I've uninstalled and reinstalled recently after the post and yet nothing is working
    • cofmann's avatar
      cofmann
      3 years ago
      Hi @charluvsuu, @77bmeagher, no new update at the moment the team is still investigating the issue.

      /Atic

      • samsager3's avatar
        samsager3
        3 years ago
        @EA_Atic Where the week 10 update to madden 23 franchise play now live?
    • Bibianalacolo's avatar
      Bibianalacolo
      3 years ago
      @charluvsuu A tampoco me funciona bien los Sims 4 los tengo desde hace mucho tiempo y los packs y demás. Hoy me los Kits nuevos y no puedo jugar no me aparece nada solo los Sims 4 a los packs me dice que tengo que reiniciar lo hace y estoy igual que antes un garrón que pongan Origen otra vez
      • charluvsuu's avatar
        charluvsuu
        3 years ago
        @Bibianalacolo Hola! entiendo que tus sims 4 no estén funcionando ya que yo he tenido el mismo problema, aunque estaba mas relacionado con el contenido personalizado que tenia en la carpeta de mods. te recomiendo que si no puedes jugar con tus nuevos kits, te pongas en contacto con un profesional mediante la pagina de ea, link: https://help.ea.com/es/contact-us/?product=the-sims-4&platform=pc deberías de obtener ayuda allí. si no es el caso, haz otro post sobre este tema aquí e intenta ponerte en contacto con otra persona. no hay mucho que pueda hacer aparte de darte el link de la pagina oficial de ea pero espero que se solucione pronto! ten un buen día
    • PeepsTheDragon's avatar
      PeepsTheDragon
      3 years ago

      I am also reluctant to uninstall as i don't want to lose all of my families and progress! this is so annoying. Games like this cost a lot of money, this is not good enough!

  • 77bmeagher's avatar
    77bmeagher
    3 years ago

    Update: I was able to successfully download the EA app this time.  I had no choice because the pop-up wouldn't allow me do anything else.  I did select a different drive location to download it too.  The game does seem to be loading and playing properly so far.

  • 77bmeagher's avatar
    77bmeagher
    3 years ago

    Update: I was able to successfully download the EA app this time.  I had no choice because the pop-up wouldn't allow me do anything else.  I did select a different drive location to download it too.  The game does seem to be loading and playing properly so far.

  • QueenDaddyyy's avatar
    QueenDaddyyy
    2 years ago
    @77bmeagher I had the same issue where one day it just starting going through EA & I’ve tried to uninstall, repair, followed every trick I could find. Now it won’t open at all & I’m very sad. It’s been days.
  • tash13roe721's avatar
    tash13roe721
    2 years ago

    Same thing happened to me and now I can’t play AT ALL! just tried again and nothing says data downloaded under another user try logging into a different account! There’s never been another account ☹️ 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,489 PostsLatest Activity: 3 minutes ago