Hello does anyone know how to bypass this monstrosity on a new Mac App?? I just want to play my game - upon being forced to install the EA app some of my packs were missing. I tried downloading the older versions of Origin but it still happens... Edit - edited title to better reflect issue (Bluebellflora)

The three packs that were free on the epic games store, I claimed and was able to use on origin on Mac after linking my accounts, but now that I am forced to use the EA app on Mac, these packs now say windows only and won’t let me download them. They worked perfectly fine on origin on Mac and it should not be a problem for it to work on EA app on Mac. I also had the same thing happen with the deluxe bonus content, even through that was purchased on origin. It still says windows only.

Epic games released a 3 pack of DLC for the sims 4 containing: Luxury Party Stuff Pack, Jungle Adventures Game Pack and Fashion Street Kit. I was able to use a friend's Windows computer to obtain the DLC, connect it to my EA account, and then the DLC was playable on Origin. Now that we've had to switch to the EA app, this DLC is unplayable, greyed out in the library and says "Available on Windows".

@Bluebellflora Isn't there a way to talk to them about this? It sounds wrong to pay for the packs again, or to pay when they were offered previously. And since it says "Windows only", it means it's linked to the account, so what's the matter with letting it be unlocked on Mac as well? One thing is The Sims 3, that one never worked on Mac, but the add-ons for The Sims 4 did.

Hello, there were once free Sims packs available on Epic Games, but since there was no EA App on Mac I couldn't link both accounts. Now we do have and I tried doing it, but it seems that it is still not possible since The Sims 4 on Epic works only on PC (and you have to click to open it to link the accounts). I tried to link the accounts on PC and it worked, well kind of. I can see that the packs are there but only on PC. When switching to my Mac there is no sign of the packs being mine, just the option to buy them. I read that someone did that while Origin still was the app for Mac and it worked for them, but it seems it doesn't do the job for me now with the new EA App for Mac.Does anyone knows if there is a possibility to finally claim those packs somehow?

Epic games released a 3 pack of DLC for the sims 4 containing: Luxury Party Stuff Pack, Jungle Adventures Game Pack and Fashion Street Kit. I was able to use a friend's Windows computer to obtain the DLC, connect it to my EA account, and then the DLC was playable on Origin. Now that we've had to switch to the EA app, this DLC is unplayable, greyed out in the library and says "Available on Windows"

Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

74 Replies

EA_Leeuw
Community Manager
2 years ago
Hi @sadaque123,

Thanks for the post.

May I ask which packs went missing for you when you migrated over to the EA app?
sadaque123
2 years ago
As far as I could see it was Jungle Adventure and Fashion Street Kit and some more kits. Is there any possible way for Mac users to continue to use Origin? Just for the time being without being blocked by the pop up screen. How do I turn it off? Beyond that pop up Origin seemed to work fine and the packs were all repaired and able to work.
sadaque123
2 years ago
It says that they are only available on Windows but I added them to my library when they were available and they worked fine when I used Origin on Mac...
EA_Leeuw
Community Manager
2 years ago
@sadaque123, could you perhaps share a screenshot of the message that you're seeing telling you that these DLCs are not available on Mac?
EA_Leeuw
Community Manager
2 years ago
Additionally, @sadaque123, could you also please generate & share (in this thread) an EA app Error Reporter ID?

👉Generating an EA app Error Reporter ID on the EA app for Mac👈

Also, please include the EA app for Mac logs, if possible.

👉How to collect and share EA app for Mac logs👈
11123006
2 years ago
After updating Origin to the EA app, I'm having trouble launching The Sims. Log in to the EA App and I want play The Sims. The Sims 4 is available, but in manage add-ons I have several add-ons available only for Windows, while in Origin I normally played them on a MacBook Air. When I start the game, an error message pops up: Failed to launch games.
I have the similar problem with the game The Sims 3, which is available only for Windows in the EA app, but I had it installed in Origin.
Bluebellflora
Hero+
2 years ago
@11123006

Any DLC played through EA Play, Steam, or Epic is not available on Mac. In your second screenshot the Steam logo is next to Spooky Stuff. Is the other DLC from EA Play or Epic?

Are you signed into the same EA account on EA App as you were using for Origin on your Mac?
11123006
2 years ago
@Bluebellflora Yes, those three are from Epic. They were claimed during that event for free. I bought Spooky Stuff on Steam, do I have to pay for it again to play it on Mac? And all DLC The Sims 3? All extensions could be added to Origin and also worked on Mac.

Yes, I'm logged in to the same account I've been using on Origin.
Bluebellflora
Hero+
2 years ago
@11123006

Yes, you will have to buy the content again. Steam and Epic are not EA. You claimed or purchased the packs through third parties.
Dmkahh
2 years ago
Hello, there were once free Sims packs available on Epic Games, but since there was no EA App on Mac I couldn't link both accounts. Now we do have and I tried doing it, but it seems that it is still not possible since The Sims 4 on Epic works only on PC (and you have to click to open it to link the accounts). I tried to link the accounts on PC and it worked, well kind of. I can see that the packs are there but only on PC. When switching to my Mac there is no sign of the packs being mine, just the option to buy them.
I read that someone did that while Origin still was the app for Mac and it worked for them, but it seems it doesn't do the job for me now with the new EA App for Mac.
Does anyone knows if there is a possibility to finally claim those packs somehow?