Community ManagerHi 99vayf0vew83,
If you're running into issues with the EA app on your device, I’d recommend checking out the [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. It covers common problems and solutions.
A good first step is to try repairing the client. If that doesn’t resolve the problem, please provide the details we typically request, such as your EA app Error Reporter ID and EA app logs.
It would also be really helpful if you could share more about your system. For example, are you using a Windows PC or a Mac? What’s the operating system and version? Details like these, along with anything else that might help narrow down the cause, make troubleshooting much more effective, since every case can be a bit different.
I completely understand that dealing with technical issues is frustrating. However, posts that only mention the problem at hand, without any other info, unfortunately, aren’t actionable and won’t help move things forward.
Thanks for understanding.
Hi, I posted my general frustrations because I have tried filing two reports with EA about my issues and never received communication so wasn’t sure the feedback I would get here. I have read over the guidelines and gone through steps to repair the game and app and do a variety of things to solve the issue. I have a Dell PC that uses Windows/Microsoft with Intel based graphics. Nothing has changed with my pc and nothing I am aware of has changed with the game to where my computer will no longer support it
Community ManagerThanks for clarifying that. I completely understand where you’re coming from, especially if you’ve already filed reports and gone through most of the repair steps.
Since you mentioned you're on a Dell Windows PC with Intel graphics, and that nothing significant has changed on your end, one thing that could really help narrow this down is getting a bit more detail on exactly how the issue shows up.
When you try to launch The Sims 4, does the game window open at all, or does the EA app itself throw an error before the game even starts? If there's an error message, could you share exactly what it says, or even a screenshot if possible?
Also, do you happen to know roughly when this started? For example, was it after a specific EA app update, Windows update, or after installing or removing any other software? Sometimes even unrelated updates can cause unexpected issues.
This information can help us determine whether the issue is app-specific, a compatibility issue, or something else entirely.
I'm not sure if this is the same issue that they're facing, but I've found that I get the error code EC:105 every single time I launch The Sims 4. Granted, that's the only game I really play, so not sure if others would be impacted. I've tried all the steps to resolve this to no avail. I've also sent in an EA App Error Report about this. This has been going on for at least a month for me. I use a MacBook Air and my software is up to date. Hoping you can help!
