Star Wars: Squadrons fails to download
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) f6ab5425-a3e0-46ab-a3db-8742887a9b1a Which client functionality are you experiencing thi...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@Poxleitnerr
Did you outright purchase the game or are you trying to play it through your EA Play Pro membership?
EA Play regular account.
Screenshots of EA Play and EA Play Pro selected, showing Squadrons appears on both with the regular "EA Play" tag.
I played it originally on an EA Play Pro account, on an older computer. Never finished the game. Let my subscription to Pro expire, then when EA Play was added to Xbox Game pass I tried installing it on this new computer.
- EA_Blueberry
When you visit profile.ea.com and select EA Play do you see an active membership?
Yes.
Edit: Also, I'm unable to install FIFA '21 as well, with different behavior. It says it can't install Game Name Unknown. 2nd screenshot attached of this.
- EA_Blueberry
@Poxleitnerr
Squadrons is available for EA Play Pro or if you have the Xbox Game Pass Ultimate membership.
https://www.ea.com/ea-play/games-ea-play-pro LOL so this is a bug in EA Desktop giving me the wrong info, and equally useless error info? NICE.
Why is it telling me it's available? It told me it was available in the Xbox app, also, hence the ability to attempt to install it.
Can you get this fixed in the beta client so I don't have to cross reference some other authority against it?
Edit. Removing my angry words. Sorry, I know you don't make this software.
So, looking at the Xbox Game Pass ultimate FAQ, it explicitly says EA Play Pro games are NOT included:
"Xbox Game Pass Ultimate and Xbox Game Pass for PC members receive EA Play. EA Play Pro is only available through EA’s PC platforms, Origin and EA Desktop (Beta)."
Please clarify why Squadrons would be available if I got Xbox Game Pass Ultimate.
- EA_Blueberry@Poxleitnerr
Star Wars Squadrons is available for EA Play per the 10 hour Play First trial, however if you've previously played the full game that is why it still may show up under an EA Play membership. The full game is available for 10 hours of gameplay. However I can see the confusion. I should have confirmed earlier with the type of membership you had before diving into the technical troubleshooting side of things, so for that I do apologize. So this is a bug/feature request in EA Desktop, correct? Some database/authorization service knows I've already exceeded that 10 hours, or previously installed the whole game, hence my inability to download it.
This 10 hour play window isn't listed anywhere in EA Desktop, it just says the game is available to me. It also doesn't say anything anywhere about these limitations with regards to previous full installs.
Seems like bare-bones functionality that should be included before Beta was rolled out. Please forward this feedback to the dev team.
Edit: You didn't answer the question why Xbox Game Pass Ultimate would give me access to Squadrons. According to Microsoft it definitely will not.
plz reply
Sheesh, now I try to play a brand new game - Knockout City, and it requires Origin? What? Can you guys pick EA Desktop or Origin? Nobody wants two clients for one company/library of games.
EA_JasonEA SPORTS FC™ Team
Hey @Poxleitnerr,
EA Desktop is still in Beta and we'll have less and less bugs and more features closer to the release of EA Desktop.
As for Knockout City, I'm downloading the game now through EA Desktop and I'll double check if it is working through EA Desktop.
- EA_Jason@Poxleitnerr Just booted up Knockout City on EA Desktop without any issues.
I have the same problem I buy it yesterday and I can't install it through ea desktop is it fix when I install it at origin?
