To dispute EA Account getting banned
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 859ea973-b74e-4612-87c5-a5a637724da3 Which client functionality are you experiencing thi...
Forum Discussion
Hello @sphenix00
Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
I just got replied from support, I believe is due to FIFA purchased from epic games is prohibited. Because the FIFA launch from Epic Games then only route to EA.
So disappointed and now need to apply for refund.
EA replied:
- use software that interferes with or disrupts an EA Service or another user’s account.
- use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
- use software or cheats that disconnects other users from the EA servers.
